My design approach revolves around the application and intersection of cognitive psychology, a pursuit of simplicity, technological innovation, and human-centered design.
Hello — I'm Shane,
a D.C. - based design leader.
My design approach revolves around the application and intersection of cognitive psychology, a pursuit of simplicity, technological innovation, and human-centered design.
Hello — I'm Shane,
a D.C. - based design leader.
My design approach revolves around the application and intersection of cognitive psychology, a pursuit of simplicity, technological innovation, and human-centered design.
01
01
Capital One
This example highlights the results of a design strategy that focused on investments in foundational platforms, the customer journey, and a re-imagination of how the business and CX could work.
Project
Enterprise Platform Redesign
Role
Design Director
Year
2020 - 2021
02
02
CreditWise
This example highlights the process and results of a service design approach that focused on defining a shared vision and financial trajectories framework for the level up experience in CreditWise.
Project
CreditWise Design Strategy
Role
Sr. Design Manager
Year
2019 - 2020
03
03
Capital One
This example highlights the results of a design workshop that focused on defining inputs into a research testing plan for the messaging framework within the Capital One servicing experience.
